Do you want to return a product or shipment you received?
If you are not absolutely satisfied with the products you have ordered, we offer a 14-day exchange and return policy in Finland and EU. Please note that you pay only the cost of the return shipping.
You have the right to exchange or return one or more of the products in your order. Products returned or exchanged must be in their original packaging (or equivalent) and good condition for sale. The marketable product is unused, intact, and clean. Include a free-form notification with your return shipment, including your contact information, order number, and product numbers of the products to be returned. By calling us, you will receive a return code that will allow you to return the products free of charge using Posti's parcel machine. The price of the returned products will be reimbursed to you as soon as possible. Please note - Customer return shipments are slower than regular parcel traffic.
If you do not wish to collect the package, please contact us
If you do not want to pick up your package, please contact us by email. The email will serve as a notification that you are returning the product and will save you further processing costs.
If you want to exchange the product for another, please contact us.
Damage in transit
If a product is damaged during transport, take a photo of the product and the transport packaging, then contact us. It is advisable to keep the damaged or broken transport packaging.
Defective or incorrect product
If you are sent the wrong product, or the product has a manufacturing or material defect, please contact us.
Your satisfaction is important to us.
We will be happy to answer your questions and help with returns. You can call us on +358 3 882 610, send an email to mailto:firstname.lastname@example.org, or leave us a message in our selkastore.fi online store or on our Facebook page.